SMS Notifications and Consent
Last updated: May 20, 2026
Overview
This page documents how customers opt in to receive SMS messages from Shredr, what messages they'll receive, and how to opt out at any time.
About Shredr
Shredr is an AI-powered document processing and operations automation platform. Our first SMS use case supports airport valet operations at partner facilities, including Appleton International Airport (ATW).
What messages you'll receive
After paying for valet service by phone, customers receive an SMS containing a virtual key code to retrieve their car keys from a secure smartbox. Messages are strictly transactional. Shredr does not send marketing or promotional SMS.
Sample message
Hi John Smith! Thank you for using Shredr service for your airport valet services. Your virtual code to pickup your Mazda Miata keys is 653497. Please go to the smartbox, enter the virtual key, and pick up your car keys. Thank you for using Shredr services!
How you opt in
- Customer calls the airport valet service to pay for their parking and key handling.
- The Shredr operator confirms the customer's mobile phone number.
- The operator reads the following verbal consent script aloud:
“Would you like to receive text message notifications from Shredr containing your virtual pickup code for your car keys? Message and data rates may apply, message frequency depends on your service usage, and you can reply STOP at any time to unsubscribe or HELP for assistance. Do I have your consent to send SMS notifications to the mobile number ending in [last 4 digits]?”
- If the customer agrees, the operator records the consent in our system along with timestamp, operator ID, and the phone number.
- The customer receives an opt-in confirmation SMS:
Shredr: You've opted in to receive text messages from Shredr regarding your account, document processing notifications, and workflow updates. Msg & data rates may apply. Reply HELP for help, STOP to unsubscribe. Frequency varies.
- Customers who previously opted out can re-subscribe by replying START to any prior Shredr message.
Message frequency
Frequency varies. Typical valet customers receive one to two messages per transaction (virtual key delivery and optional pickup confirmation).
Costs
Message and data rates may apply. Shredr does not charge for SMS messages, but standard carrier rates from the customer's mobile provider may apply.
How you opt out
Reply STOP to any Shredr SMS to unsubscribe. Reply HELP for support contact info. Customers can also email support@shredr.ai to request removal.
Consent records
Shredr retains a record of every opt-in including the phone number, timestamp, operator ID, consent script version, and verbal consent confirmation. Records are available for audit on request.
Privacy and data handling
Phone numbers and consent records are stored securely, are not sold or shared with third parties for marketing, and are used only to deliver the transactional messages described above.
Contact
Support email: support@shredr.ai
Mailing address: Shredr Inc., 417 Nassau St S, Venice, FL 34285.